Returns & Exchanges

If a piece isn't right, you can exchange it within 7 days of delivery for another watch of equal or higher value (you pay the difference).

The watch must be unworn, with all protective films, tags, the box and any paperwork it came with.

If your watch arrives damaged, faulty or isn't what you ordered, message us on WhatsApp (+92 304 0770289) within 48 hours of delivery with photos and, ideally, an unboxing video.

We'll replace it or refund you in full, including delivery charges.

Where a refund applies, we return the amount by bank transfer within 5–7 working days of receiving the piece back.

Delivery charges are refundable only when the item was damaged, faulty or incorrect.

Pieces that have been worn, resized, engraved or damaged after delivery.

Items returned without their original box or accessories.

Message us on WhatsApp (+92 304 0770289) with your order number. We'll arrange collection or tell you where to send the piece.